Due to the nature of personalised and monogrammed items, returns, changes or cancellations are at the discretion of Haute Elan and the relevant Partner Boutique. In exercising this discretion, Haute Elan and the relevant Partner Boutique will have regard to the level of customisation and personalisation and also reserves the right to offer a store credit for the relevant partner Boutique rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalised and/or customised items may have a long lead in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.