Haute Elan is pleased to offer our new Click & Collect service, available in a selection of our biggest boutiques. Now you can purchase online and collect your item from a participating Haute Elan boutique.
If you are collecting your order at the boutique you ordered from, there is no delivery charge. If you are collecting an order from a boutique you did not order from then you will be charged delivery. This will be calculated at checkout.
You have 7 days from receiving "your order is ready to collect" email to collect your order from your chosen boutique. If you do not collect your item within 7 days it will be returned to the original boutique. The boutique will then process your refund.
You have 14 days from receiving your 'order is ready to collect email' to return the item to a boutique (this doesn't have to be the one you collected from). We strongly recommend that you take your item to a boutique within 7 days of receiving "your order is ready to collect" email to ensure that it arrives back to the original boutique in time. Within "My account" you need to select the "Return in store" option and follow the steps to select a convenient boutique. Alternatively you can use the free collection service even if you picked up your order from a boutique.
We recommend that you take your item back to the boutique you collected your item from within 7 days of receiving "your order is ready to collect" email to ensure that it arrives back to the original boutique in time.